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STATEMENT

The care of both our guests and employees is of the utmost importance and priority. We are taking all precautions to protect against the outbreak of COVID-19 Coronavirus we are continuing to monitor and adhere to the latest guidance from governing bodies provided by Public Health England, NHS & Gov.UK.

We know things are a little crazy at the moment and we wanted to take this opportunity to thank you with all our hearts, for your loyalty up to this point. As for today we will be temporarily closing our hotel with immediate effect. A few of our team will be working remotely to respond to your enquiries.

The stance we are choosing, along with many out there is not to dwell in anger, but to keep kindness at the forefront. When our instinct is to self-protect, let’s bear some of the burden together.

We will continue to keep you updated as things progress. In the meantime please take this opportunity to look after yourselves and each other. We very much look forward to welcoming you back very soon.

We want to assure you that as soon as permitted we will reopen and will look forward to welcoming you back.

Thank you all for your support and cooperation at this time.

When will you reopen?

In light of current circumstances, the hotel is closed as of midnight 20th March until further notice. 

We shall communicate any changes to our buisness operating hours as and when.

Can I rearrange my stay?

Absolutely, we welcome guests who have upcoming reservations during this period to get in touch to rearrange their stay without charge (subject to availability and upgrade charges).

Please contact info@theelmshotel.co.uk.

Can I get a refund?

We welcome guests to rearrange their stay whereever possible without charge (subject to availability and upgrade charges).

In accordance with our terms and conditions, cancelled reservations are not eligible for refunds.

Please contact your travel insurance for further guidance on your policy.

Is the spa open?

In accordance with the Government guidelines, Leisure Facilities are unable to open to the public (and spa members) at this time.

Is the Restaurant open?

In accordance with the Government guidelines, Restaurant are unable to open to the public at this time.

Any dining reservations during this period will be cancelled.

Can I freeze my spa membership?

Of course. All spa memberships will be frozen until we are able to reopen.

I have a spa day booked, can I rearrange?

Sure, any spa days booked during this period are welcome to move their booking to a later date free of charge (subject to availability and upgrade charges).

Please contact the spa director Rob Deary on rob.deary@theelmshotel.co.uk to make these arrangements.

Can I extend my voucher?

Any vouchers purchased directly with the hotel (either in person, over the phone or via the website) and due to expire in April will be extended until the end of May 2020. 

Any vouchers purchased via a third party (such as Buy a Gift or Virgin Experiences) will need to contact the company directly to discuss their terms.

I have an event booked, can I rearrange?

Of course. Any events booked during this period are welcome to reschedulele for a later date free of charge (subject to availability and upgrade charges).

Can I speak to someone?

If you have any further queries, please contact us on info@theelmshotel.co.uk.